Return Policy

Return & Refund Policy

Thank you for shopping with us.

We want every customer to have a satisfying shopping experience. If you are not satisfied with your order or experience any product issues, please review our return and refund policy below.

1. Return Period

Customers may request a return within 30 days after receiving their order.

To be eligible for a return, items must meet the following requirements:

Items must be unused and in original condition.
Items must not be washed, modified, or damaged.
Original packaging must be included.
Tags and accessories must remain complete.
Proof of purchase must be provided.

2. Eligible Return Reasons

Product quality issues.
Incorrect items received.
Items different from the order details.
Products damaged during shipping.
Manufacturing defects.

3. Non-Returnable Situations

Items that have been used, washed, or damaged.
Returns caused by personal preferences.
Requests submitted after the return period.
Missing original packaging, tags, or accessories.
Damage caused by improper use or storage.

4. Return Process

To request a return, please contact us:

Email: service@yourstore.com

Please provide your order number, customer information, product details, return reason, and photos or videos if required.

Please do not send items back before receiving approval from our customer service team.

5. Return Shipping Costs

If the return is caused by product defects, incorrect items, or shipping damage, we will review and handle the costs accordingly.
For personal reasons, customers are generally responsible for return shipping costs.

6. Refund Processing

Refunds will be processed within 5-10 business days after the returned item has been inspected and approved.

Refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

7. Exchange Policy

Customers must contact us before requesting an exchange. Exchange items must meet our return requirements and are subject to availability.

8. Order Cancellation

Please contact us as soon as possible if you need to cancel your order. Orders that have already been processed or shipped cannot be canceled directly and must follow the return process.